Refund policy

Return, Refund, Cancellation & TSDBNR Policy

Return & Refund Policy

At Anivia Health, customer satisfaction is important to us.

Due to the nature of health supplements, returns are accepted only if the product delivered is:

  • Damaged during transit
  • Defective
  • Incorrect product received

To request a return or refund, please contact us within 48 hours of delivery.

Contact: +91 7889203650

Please include:

  • Order Number
  • Clear photos of the product received
  • A brief description of the issue

All refund or replacement requests are subject to verification by Anivia Health.

Refunds, if approved, will be processed within 5–7 business days to the original payment method.

Returns will not be accepted for:

  • Opened or used products
  • Products damaged after delivery
  • Change of mind after delivery
  • Incorrect usage or storage by the customer

Health supplements sold by Anivia Health are not intended to diagnose, treat, cure, or prevent any disease.

Undelivered Order Policy

Customers are responsible for providing the correct shipping address and contact number while placing an order.

If an order is returned due to:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailable
  • Customer refusing delivery
  • Multiple failed delivery attempts

The customer may choose either:

  • Re-dispatch of the order (additional shipping charges may apply), or
  • Refund after deduction of applicable shipping, return shipping, payment gateway charges (where applicable), and handling charges.

Order Cancellation Policy

Orders can be cancelled within 4 hours of placing the order.

Once an order has been processed or shipped, cancellation may not be possible.

Customers are requested to place orders carefully before completing payment.

Repeated refusal to accept prepaid shipments may result in future order restrictions.

TSDBNR Policy (Tracking Shows Delivered But Not Received)

If the courier tracking status shows the order as “Delivered” but the customer claims it has not been received, Anivia Health will initiate an investigation with the courier partner.

Customers are requested to:

  • Check with family members, neighbours, reception, or building security.
  • Wait up to 24 hours, as courier systems may occasionally update delivery status before the final handover.
  • Contact Anivia Health within 48 hours of the delivery status.

Anivia Health cannot issue an immediate refund or replacement solely based on a “Delivered” tracking status.

The final resolution will be provided after the courier partner completes its investigation.

If the courier partner provides valid Proof of Delivery (POD), GPS confirmation, OTP confirmation (where applicable), or other delivery evidence confirming successful delivery, Anivia Health reserves the right to decline a refund or replacement request.